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Travel During Coronavirus - Your Questions Answered

Travel during coronavirus

Got questions about COVID testing, cancellation or your options for travelling during coronavirus? We've got your back. Check out some of our most frequently asked questions for holidaying throughout the pandemic below. Need further advice? Visit our support page for more information, or contact us and we'll do all we can to help.

I have a deposit voucher to use, when does this expire?

We know there’s still uncertainty around travel, which is why we’re extended the expiration date on all issued deposit vouchers. These are now valid up until December 2023, for travel up to November 2024, so you have plenty of time to plan your perfect getaway with us.

Isn’t it illegal to go on holiday?

Definitely not! International travel for leisure purposes resumed on 17th May 2021. Indeed, our experts are on hand to help tailor-make your 2021/22 holiday, in line with the latest regulations and advice.

I’m worried about booking any travel right now, how can you reassure me?

As we navigate through the pandemic, it’s still a confusing and worrying time for many. That’s where ‘Our Promise’ comes in. From low deposits to refund guarantees, financial protection and trusted, expert advice, we’ve got you covered. Find out more about how we’ll help you book with confidence here.

How do I find out about travel restrictions for my destination of choice?

Thanks to our global reach and partners all around the world, our experts have access to the latest, trusted travel advice – from borders reopening to restrictions and entry requirements. You can speak to one of our Travel Consultants about whether your destination of choice is safe to book, or get the most up-to-date information on our Where’s Safe to Travel and Get Travel Ready hubs.

Will I need a negative COVID test when I travel?

Testing requirements vary from destination to destination, from airline to airline, but we are advising all customers to be prepared for the need to take a test – often before departure and on your return. For full details on the current testing requirements, please visit our COVID testing page.

How do I get a COVID test for travel?

We’re working with a range of recommended providers for COVID testing, including Randox, Prenetics and Collinsons. Find out more about pricing, who needs to be tested, and your options here.

Do I need to be vaccinated to travel?

In some countries, travellers who can prove they’ve had their vaccinations are exempt from quarantine in-destination and won’t require a negative COVID test. Here’s what we know so far. Indeed, those who have been double-jabbed will also not need to quarantine when returning to England from amber-list countries.

I want to book a 2022 holiday, is that possible?

Flights are usually available to book up to 11 months before travel, so we have already started creating itineraries for 2022! So, whether you’re planning a big trip Down Under, a new year NYC city break, or next year’s Easter getaway, we’ve got you covered. Check out our latest offers here.

I have a trip booked for an amber or red-list country, what are my options?

If you are unable to travel because of UK travel restrictions, your Travel Consultant will be in touch to discuss your options. These will include a refund, the option to postpone and rebook, or the offer of a Flight Centre voucher covering the amount of your trip. Please visit our Support page for more information.

I want to cancel, can I?

Our cancellation policy varies dependant on when you’re due to travel, current restrictions in the UK and at your destination, the type of package you’ve booked and whether your trip has been affected by COVID-19. Please speak to your Travel Consultant for more information on your cancellation options.

What can I expect from a holiday during coronavirus?

There’s no doubt that the pandemic has changed the face of travel. Testing, mask wearing and regular hand washing – similar to protocols we have here in the UK – are likely to be encouraged in destinations around the world. If you have specific attractions or landmarks in mind that you’d like to visit on your holidays, we recommend booking them as early as possible, as many places will have restricted availability or limited slots/numbers. The same applies for eating out too; chat to your Travel Consultant about their recommendations for where to eat in your destination of choice, and whether it’s feasible to make reservations in advance. Last year, some European countries were only opening beaches to reduced numbers or for a reduced amount of time, so be wary of that too. Finally, expect extra health, safety and hygiene measures to be in place at hotels and restaurants.

In the air, we highly recommend flying with our checked and trusted airlines – all of whom have a range of measures in place to help stop the spread of COVID-19. Read our blog on what it’s like to travel during coronavirus for more insights, or chat to your expert should you have any concerns.

I need more flexibility when booking future travel, what are my options?

In these uncertain times, we know flexibility is the most important thing when you travel. That’s why we’ve been working with the world’s top airlines, hotels and tour operators to make sure we’re offering more flexible options than any other UK travel agent*; with low deposits of £49, flexible payment options with your final balance due 6 weeks before departure.

What are the options if I don't have a store near me?

Although you may not have a Flight Centre store nearby, we’re still here to help! Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries, so if you fancy a chat, feel free to call us on 0808 278 5521 or arrange a callback, talk to us online via our LiveChat, or fill out one of our online enquiry forms!

I need to make a booking for a large group, is this possible?

Planning a trip with 10 or more people when restrictions ease? Whether it’s a family reunion, special birthday trip, hen/stag do or even a large company incentive or business trip, Flight Centre’s dedicated Group Travel team can help take the stress out of booking group travel. With years of industry experience building strong relationships with our customers and our suppliers, we are able to offer a dedicated service and advice on the best ways to book. Call us on 0808 252 2658 to find out more.

Do I need travel insurance?

Although it is not usually compulsory, travel insurance really is one thing you don’t want to leave home without. Whether hiking in the USA or scuba diving in Australia, accidents can happen no matter where you are in the world, which is why it’s essential to safeguard you, and your holiday, against the unexpected. What’s more, our Cover-More policies now include COVID-19 cover in the form of pre-trip cancellation, trip curtailment and overseas quarantine. Click here to find out more about our Cover-More insurance.

What is ATOL protection and why is it important?

ATOL is the UK's financial protection scheme which protects you and provides support so that you are not at a financial loss or without assistance abroad if your ATOL holder (that’s us) ceases trading. As we are an ATOL member [Air Travel Organisers Licence No. 4267] all our package holidays are ATOL protected for your peace of mind and, as such, our experts will always ask you about booking your hotel and flight together so we can offer you as much protection as possible. Please note, if you book your flight and accommodation separately your trip won’t be ATOL protected. Please see our booking conditions for details, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.

Chat to Us About Tailor-Making Your Trip!

Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries. Get in touch below, and let us tailor-make it easy