Our Promise During COVID-19
At Flight Centre we’ve always got your back. With so much uncertainty around travel in this ever-changing landscape, we know you’ll need our expert advice now, more than ever before.
We exist to make your life easier, to take the worry and the stress out of travel. We’ll talk to you in plain English so you’ll understand your travel plans as well as we do, and we’ll map out every part of your trip, so you know exactly what it’ll look like in a COVID-19 world...
1. Our hotels are hand picked for your protection
We’ll always offer you accommodation from our range of hand-picked hotels. These are the properties that we know and love, so you can be assured that we’ve done our job and aren’t booking you in to just ‘any hotel’. And if, due to any failure around COVID-19 safeguarding, you’re not happy with the accommodation from this range, our lovely people are on hand 24/7 to get that sorted for you.
2. We only use Checked & Trusted airlines
We’ve selected the very best airlines to form our ‘Checked & Trusted’ range, and each one we recommend has made significant changes to their cleaning and safety protocols in light of the pandemic. We want you to feel safe when you travel, and have even created a grid so you can see exactly what each airline is doing to ensure this.
3. We'll book your holiday for just £49 deposit
You can book your holiday for a low deposit of just £49*, making it even easier to start dreaming about your next adventure. And you won’t have to pay the full balance until six weeks before you travel, so you’ve got plenty of time to change your plans.
4. We'll waive our fees if you change or cancel
If you need to amend or cancel your holiday for any reason, we’ll let you do that, with ZERO Flight Centre fees**.
5. We know the best flights & fares as the world reopens
We’ll break down the rules and policies around flexibility for our preferred airlines, so you know exactly where you stand if you want to make any changes. Whether you decide to alter your flight dates or even the destination, our expert Travel Consultants know all the details and will simplify any complex information.
6. We'll refund you if government advice changes
We’ll refund you IN FULL if your trip is cancelled as a result of the Foreign & Commonwealth Office changing its guidance and advising against travel.
7. Our insurance covers COVID-19
If you take out travel insurance with us and fall ill while travelling, we’ll be on the other end of the phone, 24/7, to help. Plus, our Cover-More policies provide cover for medical bills and necessary additional accommodation while being treated for COVID-19 illnesses. Please visit our travel insurance page for more details.
8. We'll protect your money
We'll always protect you and your money. In fact, all our package holidays are ATOL protected for your complete peace of mind. Please note, if you book your flight and accommodation separately your trip won’t be ATOL protected. As such, our experts will always ask you about booking your hotel and flight together so we can offer you as much protection as possible.
9. We've got the latest, trusted travel advice
We’ll navigate and collate all the most up-to-date travel guidance to ensure you’re equipped with the right information before you go. We’ve even created our ‘Where’s Safe to Travel’ hub (WISTT for short!), so you can access the latest updates at any time.
That’s what we mean when we say No Worries travel, tailor-made easy. To find out more about Our Promise and booking your next big adventure, business trip or beach break, chat to one of our friendly Travel Consultants now using the contact details below.
Chat to Our Experts For More Info About 'Our Promise' During COVID-19
Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries. Get in touch below, and let us tailor-make it easy
*Low deposit available on selected Journeys and Escapes booked up to 31st August 2020. Not available in conjunction with any other promotion. Final balance must be paid no later than 6/10 weeks prior to departure. Standard cancellation and booking conditions apply at flightcentre.co.uk/legal/booking-conditions.
**Change fee waiver applies to all new bookings until 31/08/2020 for travel until 31/01/21. Waiver applies to Flight Centre change fees only, and does not include third-party travel service provider fees (such as airline change fees, reroute fees or hotel price increases). These third-party fees are separate to our administration fee and outside of our control. This promotion is in addition to any statutory rights you may have.